Butler & Hosch is dedicated
to building successful business relationships with our servicers
and lenders. Our unique Client Services Department is the central
point of contact for our clients. Each representative in the Client
Services Department of Butler & Hosch is assigned to specific clients. This
person becomes a single point of contact who handles all their
inquiries. Consequently, the client is able to contact one person
for their information instead of being transferred throughout the
firm.
Butler & Hosch has made a major investment
in dedicated staffing and technology specifically for this task.
Each client services
representative was selected for his/her position based on years of
experience and expertise in the mortgage banking
industry and/or legal field. With the experience, knowledge and
dedication to personally taking care of each client inquiry, our
Client Service Department is surpassed by none.
Our Client Services
Department runs monthly status reports for each client giving them
the key dates needed to track the default progress. These reports
are reviewed to ensure all dates are being met and then are forwarded
to the client. The Client Services Department also monitors the
progress of files through weekly reports and can identify a file
not on track according
to the timeline set forth for the completion of the foreclosure.
If a delay is indicated, the team lead for the respective department
is notified of the problem and instructed to resolve the issue.
Our Client Services Department communicates with the client's
foreclosure technician to obtain the necessary original documents.
This is especially critical in the Louisiana foreclosure process
as having the original Note or not will determine the length of
time it will take to complete a foreclosure.
By continually "thinking out of the box," Butler & Hosch,
P.A., is more proactive in its service to all current and future
clients.
